Taxi driver theory test

Correctly securing luggage and loose items in a taxi.

• Securing luggage and loose items in the passenger compartment
• Why loose items are dangerous — interaction with airbags and seatbelts
• Roof racks and ski boxes — rules, use and effect on handling

Human factors affecting road safety and driving ability.

• Fatigue, stress and sleep deprivation — signs and countermeasures
• Illness and medication affecting driving ability
• Vision and sight conditions — glare and visual overview
• Elderly, disabled and children as road users
• Distraction and attention behind the wheel
• Speed and distance assessment

Legal and professional obligations of taxi drivers and taxi owners.

• PCV licence — requirements, health certificate, age limits, validity and revocation
• The taxi exam — tests at the Norwegian Public Roads Administration, exemptions and language
• Taxi operator licence — central affiliation, guarantee, approval and withdrawal
• Professional Transport Act and professional transport regulations
• Working time, rest periods and mandatory sobriety
• Insurance, liability and the owner's obligations for the vehicle
• Payment, receipts, taximeter and price regulation (maximum and free-price areas)
• Duty to transport, taxi-rank and queue rules, and the right to refuse a passenger
• Visible identity marking, roof light, licence number and environmental requirements (zero emission)

Technical knowledge about the taxi and its maintenance.

• Tyres — types, tread depth and tyre pressure
• Brakes — ABS system and braking function
• Lights, lighting system and visibility — requirements, use and a clean windscreen
• EU vehicle inspection and the daily pre-drive check
• Fuel and electric charging — responsible handling
• Safety equipment — fire extinguisher, warning triangle and first aid kit

Correctly securing all passenger groups in a taxi.

• Seatbelt and head restraint use — adults, pregnant passengers and exemptions
• Child seats and ISOFIX — types, age limits and placement
• Securing wheelchair users and electric wheelchairs
• Personal aids and assistance dogs

Duties and procedures at traffic accidents and emergencies.

• Duties at a traffic accident — Road Traffic Act § 12
• Securing the accident scene and alerting other road users
• Emergency calls — 113 (ambulance), 110 (fire), 112 (police)
• Protecting legal interests and filing an accident report
• Special emergencies in a taxi — fire and collision

Life-saving first aid for illness, injury and accidents.

• Clear airways and recovery position for the unconscious
• Cardiopulmonary resuscitation and recognising heart attack and stroke
• Bleeding control, burns and shock
• Acute illness — choking, seizures, allergy, low blood sugar and hypothermia

Professional customer service and service quality in the taxi industry.

• Core and peripheral services
• Customer expectations, service quality and customer satisfaction
• Differentiated service and regularity
• Lost property — duties and handling
• Parcel delivery and goods transport
• Conflict management and de-escalation

Communication, technology and fare calculation in the taxi industry.

• Interpersonal communication and body language
• Cultural differences and adaptation
• Factors that strengthen and weaken communication
• Navigation and positioning systems (ITS/GPS)
• Mobile phone use — rules and restrictions
• Taximeter — function, requirements and legal use
• Fare calculation and payment systems

Special transport, privacy and accessibility for all passengers.

• TT transport — adapted transport for disabled passengers
• Patient transport — rules and requirements
• School transport and responsibility for schoolchildren
• Equal treatment and right to transport — guide dogs and non-discrimination
• The driver's duty of care towards passengers
• Privacy and GDPR — camera surveillance and location data

Safe and lawful driving in all traffic situations.

• Speed adaptation and speed limits
• Right of way at intersections and roundabouts
• Overtaking and lane changes
• Traffic lanes, road markings and signs
• Parking, stopping and bus stops
• Interaction with vulnerable road users — pedestrians and cyclists
• Road Traffic Act § 3 — the basic rule of traffic

Adapting driving to demanding weather and lighting conditions.

• Driving in darkness — lights, visibility and speed adaptation
• Tunnels — rules, lighting, emergency procedures and prohibitions
• Rain, fog, strong wind and reduced visibility
• Snow, ice and slippery roads — friction and stopping distance
• Preparing the vehicle for winter use